Terms and Conditions

About Us

First Stop Stationers Limited is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
First Stop Stationers Limited,
Unit 3 Library Place,
One Manor Way,
Chepstow,
NP16 5HZ,
UK
Phone: 01291 623999
Fax: 01291 630983
Email: sales@firststopstationers.co.uk
VAT Number: 576 2802 23

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Shipping on all UK orders over £100 (exclusive of VAT) is free. Shipping charges on items bought from the Stationery section is £7.49 + VAT for two working days delivery. Postage on all other items begins at £2.99 + VAT and may vary with heavier orders. For all orders outside of mainland UK please email or phone in advance and we'll work out the shipping costs.

Delivery Schedule

We aim to deliver your order right away. Orders made before 15:00 from the Stationery section will usually be delivered on a two day service. Orders from other sections will normally be delivered in 1-5 working days, subject to availability.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01291623999 (International +441291623999) or fax us on 01291630983 or write to us at First Stop Stationers Limited, Unit 3 Library Place, Manor Way, Chepstow, Monmouthshire, NP16 5HZ, UK

Privacy Policy

First Stop Stationers Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

Any unwanted items must be returned unopened in the original packaging and received here within 7 working days of despatch from us.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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