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Security & Privacy



Credit Card Security

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

Your Rights & Privacy Policy (GDPR Compliant)

First Stop Stationers Limited is a UK based company and complies with UK consumer law, including the Distance Selling Regulations. This means that shopping with First Stop Stationers is safe. You won't get ripped off, you will get your order and we'll sort out any problems you have. By visiting our website you accept and agree to the content of these Terms and Conditions. Our Terms and Conditions do not affect your statutory rights.


First Stop Stationers Limited (trading as “First Stop Stationers” and “www.firststopstationers.co.uk”) collect some personal data for the means of marketing and processing orders for art, craft and stationery products. Our main business is Business to Customer supply of art, craft and stationery products and we restrict the personal data collected to the minimum required to market to you and fulfil orders.

We collect and may store the following personal data:
Your name (a)
Your full address –either home or business (a)
Your contact mobile numbers (a)
Your email address (a)
We may also make notes on discussions with yourself, or other relevant information such as communication preferences for future reference (b)

We may also make use of cookies (small files stored on your PC or internet browsing device) to allow you to stay logged into our website, and occasionally to track and understand our customers browsing habits (a).  Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Categories of personal data with (a) are stored within our website and are viewable and updatable under the “Edit Account Details” tab when logged in. They are also stored within our Cybertill’s servers and databases, which comply to the GDPR, for use in communication, fulfilling your orders, analysing sales trends (for example most popular product in Country X) and for planning and carrying out marketing activities. Some details may also be stored within third party databases (for example www.mailchimp.com our primary email marketing tool).  Categories of personal data with (b) are stored within our Cybertill’s servers and databases for use in, marketing providing quotations, fulfilling orders, and compliance with legal requirements.

Categories of personal data with (a) or (b) will be passed to hauliers and carriers to enable delivery of your orders and may be stored by these companies and their distribution partners to allow for future tracking of orders.

They may also be held within encrypted backups either on physical media or in carefully chosen third party cloud backup services. Occasionally we may also need to provide access to vetted third parties for the purpose of identifying and repairing bugs with our IT systems.

We rely on data submitted by you being correct and rely on submissions to demonstrate consent to use your details. We therefore process your data either under the consent or legitimate interest principles of GDPR legislation. We do not purchase databases from third party sources and do not sell your details to third parties.

Marketing

Our preferred marketing method is email and for this we currently use www.mailchimp.com as a processor. MailChimp has updated its Privacy Policy and Terms of Use, effective May 23, 2018. These changes were made primarily in preparation for the EU’s new data privacy law, the General Data Protection Regulation (GDPR).With these updates, MailChimp reaffirms its commitment to safeguarding the personal data of our members, contacts, and anyone who visits our websites. MailChimp has three core privacy principles: accountability through awareness, empowering individuals, and protecting and safeguarding information. 


We may also include product news that we feel is relevant to the intended audience of the communication. We already ask for your consent upon signup, and you may unsubscribe at any time with the link at the bottom of every such email or by emailing us on the details below with a quick request. For this activity First Stop Stationers Ltd are the controller.
Requests to opt out of marketing will not stop essential communication for order processing.
We will endeavour to fulfil marketing opt-outs as soon as possible and always within 28 days.

Subject Access Requests, Corrections and Third Party requests

You have the right to access and check personal data held about you for accuracy. To do so you can contact us via the details below. We may take steps to confirm your identity (such as requesting previous invoice numbers). We will aim to complete this process and provide the data within 28 days.

If you find information on our website is incorrect (e.g. under the “Edit Account Details” tab) then you may correct it and we will receive an automatic update, that will be applied to the rest of our databases. If you find or believe other information is incorrect please inform us either via the details below. We will then aim to correct the data as soon as possible. We may make notes of the previous details to ensure an accurate account history is maintained.

If you would like data deleted then please inform us at the details below. If the request relates to information used for marketing we will remove as soon as possible. If it relates to information required for areas such as VAT compliance we will suppress it to the maximum possible extent and delete when the law permits.


Contact details

“First Stop Stationers” – via email to sales@firststopstationers.co.uk

Or via post to:

First Stop Stationers Ltd
2-3 Library Place
1 Manor Way
Chepstow
Monmouthshire
NP16 5HZ

Tel: 01291 623999

If we are approached by third parties, such as external accountants seeking copy invoices, we will contact you for permission to disclose the information on the first occasion and may then record your consent to speed up future requests.

We may also occasionally need to disclose information to statutory authorities (such as police and local authorities) in connection with investigations – we will ensure any such disclosures are processed in line with the law.